Teracare

1. Introduction

Welcome to TeraCare! TeraCare is a brand of Stackron Technologies, committed to safeguarding your personal and health information. This Privacy Policy explains the data we collect, how we use it, and the measures we take to protect it. By using the TeraCare app, you agree to the practices described here. If you have questions or concerns, please contact us at support@teracare.ai.

2. Information We Collect

2.1 Personal Information

We collect the following types of personally identifiable information, as necessary for account creation and service provision:

Identity Information: Name, date of birth, gender, and contact details (e.g., email address and phone number).

2.2 Health and Medical Information

For healthcare services, we may collect:

Medical History: Previous diagnoses, prescriptions, allergies, symptoms, and treatment plans.
Consultation Details: Information related to telemedicine sessions, including records of consultations and shared files.
Other Sensitive Health Data: Depending on the services used, this may include mental health information, lab results, and imaging reports.

2.3 Device and Usage Data

To improve our services, we gather information on app usage and technical details:

Device Information: IP addresses, device identifiers, browser type, and operating system.
Usage Patterns: Information on app navigation, session length, and interactions. We collect this data in aggregate form and do not associate it with your individual profile unless stated otherwise.

3. How We Use Your Information

We process your data for the following purposes:

To Provide Healthcare Services: Facilitate telemedicine consultations, enable communication with healthcare providers, and share relevant medical records with authorized healthcare professionals.
User Experience and Service Improvement: Enhance app performance, customize your experience, and troubleshoot issues.
Research and Development: Conduct anonymized research and statistical analysis to improve our offerings. Health data used for research is de-identified to maintain privacy.
Legal and Compliance Purposes: Comply with legal obligations and respond to government or regulatory requests.

4. Data Security

We employ advanced security protocols to protect your data, including:

Encryption: Data is encrypted during transmission and at rest using industry-standard encryption.
Access Controls:Restricted access to your data by authorized personnel only.
Regular Security Audits: Our systems undergo routine security assessments to address potential vulnerabilities.

4.1 Data Breach Notification

In the event of a data breach, we will notify affected users promptly, detailing the nature of the breach, the data impacted, and steps you can take to protect your information.

5. Data Sharing and Disclosure

We may share your information under the following circumstances:

With Healthcare Providers: To provide the healthcare services you request and facilitate consultations.
With Third-Party Service Providers: Trusted partners assisting with app functionality, IT support, data processing, or analytics. Each partner adheres to data protection agreements to ensure your information remains secure.
Legal and Regulatory Requirements: In response to legal processes, subpoenas, or other government requests, we may share information as required by law. If possible, we will notify you of such disclosures.

5.1 International Data Transfers

If your data is transferred outside your country, we will ensure it is protected according to applicable privacy laws, such as the use of standard contractual clauses or binding corporate rules.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. This may vary depending on the data type and purpose, but generally:

Account Information: Retained until your account is deleted.
Medical Records: Retained as required by healthcare regulations.
Device and Usage Data: Retained for up to 24 months for analysis and improvement purposes, unless anonymized and aggregated for longer retention.

7. Your Rights and Choices

We respect your rights regarding your data and aim to make it easy for you to exercise them:

Access: Request a copy of your personal data.
Correction: Request updates to inaccurate or outdated information.
Deletion: Request deletion of your data, except when required by law.
Data Restriction: Request a temporary restriction on processing your data under certain circumstances.
Consent Withdrawal: You may withdraw your consent for data processing at any time, though this may affect our ability to provide certain services.

To exercise these rights, please contact us at support@teracare.ai. We will respond within 60 days unless otherwise required by law.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children under 13. If we become aware that such data has been collected without verified parental consent, we will take prompt steps to delete it. For certain jurisdictions where higher age thresholds apply, we abide by those age requirements.

8. Automated Decision-Making and Profiling

TeraCare does not use your data for automated decision-making or profiling in a way that would significantly impact you without human oversight. If this practice changes in the future, we will notify you and provide the option to opt out.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via the TeraCare app or by email at least [30 days] before the new policy takes effect. You are encouraged to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: support@teracare.ai

12. Company Information

TeraCare is a brand of Stackron Technologies, RC7701720, which is responsible for operating the TeraCare platform and ensuring compliance with data privacy laws. Stackron is committed to upholding the highest standards of data protection and privacy. TERMS AND CONDITION Introduction